Terms of Use - ContractorPrepHQ

These Terms of Use ("Terms") govern your access to and use of the exam preparation platform operated as ContractorPrepHQ by New Chapter Institute LLC at contractorprephq.com (the "Site"). By creating an account, purchasing a prep product, or accessing any study materials, you agree to be bound by these Terms.

1. Eligibility

The Site is intended for adults preparing for a contractor licensing examination or using related exam-prep tools. You are responsible for ensuring that any prep path or study content you use is appropriate for your specific license classification, jurisdiction, and timeline.

2. Accounts & Access

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Sharing logins, providing access to other individuals, or attempting to misrepresent identity is not permitted.

3. Compliance & Records

We make a good-faith effort to maintain accurate study content and account records. However, you remain responsible for confirming the current licensing, examination, and experience requirements that apply to your classification and jurisdiction. Regulatory and testing requirements can change and may vary by situation.

4. Study Content & Code References

Our study materials are original educational content developed to align with official examination outlines published by licensing authorities. Questions may reference concepts drawn from building, electrical, plumbing, mechanical, and other codes and standards. These codes are updated on regular cycles and may be adopted with state or local amendments that differ from national model codes. Our content is provided for exam preparation only and is not guaranteed to reflect the current adopted edition of any code in your jurisdiction. It is not a substitute for the codes themselves, and it is not professional, legal, or engineering advice. Before relying on any code-related information in actual work or on your examination, verify it against the current official code edition adopted in your jurisdiction and the licensing authority's official study materials.

5. Intellectual Property

All study text, questions, exams, and other materials on the Site are owned by New Chapter Institute LLC or its content providers and are provided for your personal exam preparation. You may not copy, resell, or redistribute study content without written permission.

6. No Guarantee of Outcomes

Use of the Site does not guarantee that you will pass any examination or obtain any license. Examination outcomes depend on many factors outside our control, including your preparation and the current content of official examinations.

7. Support

Questions about these Terms or the Site can be sent through the contact page. We aim to respond within two business days.